Swurfer Kiwi Baby and Toddler Swing Recall
FIRST GENERATION SWURFER KIWI BABY & TODDLER SWING RECALL AND STEPS TO FIX
SWURFER KIWI BABY AND TODDLER SWING RECALL DUE TO ROPE FAILURE
NAME OF PRODUCT
Swurfer Kiwi Baby and Toddler Swing - Version 1, manufactured fall 2019
Each of the four ropes on the Kiwi swing uses a plastic molded shrink wrap to secure the rope to the Kiwi. A few customers have complained that the shrink wrap loosened up or even fell off completely, allowing the rope to detach from the Kiwi. We immediately removed this version of the swing from the market by early 2020 and have worked diligently to improve the design which is no longer an issue.
Thus far there have been no injuries reported. Although this issue has only occurred in a very small number of cases, we have voluntarily elected to conduct this recall in cooperation with the U.S. Consumer Product Safety Commission in order to ensure that we are taking the appropriate steps to prevent any injuries while using the Kiwi. This version of the swing has not been on the market since the beginning of 2020.
SOLUTION TO THE PROBLEM
If you have this version that was manufactured before DATE please stop using your Kiwi immediately and perform the fix below, which can be completed in a few minutes. Once the following adjustments are made to ensure that the ropes are securely in place, you will not have any issues going forward.
To ensure your Kiwi is completely safe to use, please follow the steps below.
If you have any questions about how to complete these steps or would like to receive a copy of the instructions via mail or email, please contact us at Swurfer toll-free at 800-764-6784 from 9 a.m. to 5 p.m. ET Monday through Friday or via email at email@example.com.
Pull approximately 6” of rope through the swing
Make an overhand knot loop in the rope
Pull the rope to tighten the knot securely
Repeat steps 1-3 on each of the remaining 3 ropes
At Swurfer, we seek to design new, unique and innovative products that are carefully engineered and tested to last a lifetime. We sincerely regret any inconvenience this may caused and assure you our new design has addressed the previous issue and is safe for use.
For more information on the recall, visit the CPSC website: https://www.cpsc.gov/Recalls/2020/flybar-recalls-swurfer-baby-and-toddler-swings-due-to-fall-hazard