We offer a 30-day return policy on all products purchased through the Swurfer website.*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require proof of purchase. Damaged items or items defective due to manufacturing are eligible for exchange.
If a product has been shipped but not yet received we cannot issue a refund. You must first take delivery of the product and then ship it back to us.
In order to set up a return, send an email at firstname.lastname@example.org letting us know you'd like to return it, and we will provide an RMA number and mailing address to send your product back to us. When we receive it we will inspect it to ensure it is still in new condition and will refund your order less the cost of shipping.
* Replacement parts and sale items are not included in Swurfer's return policy, and therefore, cannot be returned or exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that credit card refunds can take time to process after we apply the refund.
LATE OR MISSING REFUNDS
If you haven’t received a refund after we have notified you that a refund is pending, please contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will guide you through the exchange process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at email@example.com and we will walk you through the shipping process. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, so when you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item as shipping is out of our hands.